Refund policy

REFUNDS
KOTS will only refund tickets per these terms and conditions and to the extent permitted by law. KOTS has no liability to you.

We do not replace any lost, stolen or destroyed tickets or exchange or substitute tickets after purchase, except in limited circumstances. We reserve the right to charge you a reasonable fee for the replacement of tickets. Please treat your tickets like cash, as we cannot replace lost tickets.

KOTS reserves the right to alter the date, the venue and the entertainment and activities as advertised, without prior notice to you. Your entitlement to a refund in such circumstances is determined by the Merchant. Please contact Us for details in this instance to determine your eligibility for a refund.

If the date, time, or venue of an event is rescheduled or changed, your ticket will remain valid for the rescheduled date, time, and venue or as determined by KOTS. 

If We authorise a Refund, We will refund to you the Ticket Price. We will also refund the Booking Fee and or Transaction Fee and or the Handling Fee. Any Postage Delivery fees charged for tickets that were not dispatched will also be refunded. Any refund payable can only be made back to the credit card (whether temporary or otherwise) used in the original transaction.

KOTS will send customers a direct email and or post any relevant information regarding any cancelled or rescheduled events on our website when known. It is your responsibility to check our website for information concerning any events.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kots.au.